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Policy 4.7. Complaints and Incidents Measure

Complaints and Incidents Measure

QA&I Indicator #7

Scope of Care/Service: Trending of Complaints and Incidents

  • Provision of Care, Treatment, Service
  • Equipment Management
  • Ethics, Rights, and Responsibilities

Indicator: 100% of all reported complaints and incident reports are reviewed, at least quarterly, by the Quality Improvement Committee. Data is aggregated and trended to ensure:

  • Timely response to client …



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